“Results, not just reports”
Why use CIS?
What differentiates CIS from other consulting firms is our focus on providing ‘results, not just reports’. We measure our success by looking at what clients have actually achieved. For this reason we pay a great deal of attention to providing practical solutions and consider a solution that is 80% effective and implementable more important than one that is 100% correct but difficult to implement.
Implementation Philosophies
Elements of our implementation strategy include:
- A high degree of staff input, especially by those who will be responsible for implementation;
- A long-term plan to ensure that what starts with a bang does not end in a fizzle;
- Assisting with the development of new or modified Operation Plans;
- Assisting to build the internal infrastructure needed to support implementation; and
- Training and supporting staff to help ensure they are better able to contribute to the organisations objectives'.
Core Focus Areas
Implementation typically focuses on four core areas. In each case we develop and present materials to guide team progress and show current best practice.
- Customer Interfaces: Customer impression points are systematically reviewed and improved in collaboration with staff who have direct customer interaction.
- Staff effectiveness: Research has demonstrated a close correlation between staff and customer satisfaction. We work with management to help them maximise the effectiveness of their staff.
- Process Improvements: Involves the review of internal processes that inhibit the delivery of outstanding customer satisfaction. Teams are guided by a continuous improvement methodology that was developed for Emerson Electric, one of the worlds most respected continuous improvement manufacturing organisations.
- Business Development/commercialisation training: We work with clients to systematically review capability areas, identify opportunities and prepare for customer engagement and interaction.
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